ERP Features

Customer Relationship Management software helps businesses keep customer contact details up to date, track every customer interaction and manage customer accounts. It is designed to help businesses improve customer relationship and also customer lifetime value. It also provides an integrated offer and loyalty management system.

ERP Features

Sales(EMS)

Enquiry Management
Follow Up
Booking Availability (Calendars)
Sales Planner
Business Revenue Report
Daily Activity Report (DSR)
Assign Enquiry
Complaint Management
Requisition

Club

Corporate/Member Registration
Member Details
Membership Allotment - Different Plan Wise
Membership Blocked
Corporate Details
Subscription Management
Member Charges Post
Member Payment Received
Membership Security Management
Debit Note
Credit Note
Club Member Complaint Management
Requisition Management
Member Ledger Management
Member credit limit and other services billing management

Reservation

Reservation/Advance Booking Management
Reservation Status View
Cancel Reservation
Advance Booking Calendar
Advance Payment Receivable
Room Allotment
Post Other Service
No Show Room
Paidup(refund)
Retention Charges Management
Booking engine/Channel Manager Linking
CRS (Central Reservation System) also be link

Front Office

Pre Registration Card (G.R. Card)
Check In Guest
PAX Check In
Cancel Booking
Room calendar
Room Occupancy calendar
Monthly Occupancy calendar
Advance Deposit
Booking Linked/Unlinked
Guest CheckOut Date Extend
CheckOut Guest
Settlement CheckOut
Paid Up(refund)
Post Other Services
Post Room Charges
Advance Deposit (room transfer)
Agent Commision

Restaurant and Cafe

Restaurant Billing (like dining / take away / packing and self service)
KOT and BOT Management (multiple KOT support)
NC Billing Management
Table transfer / Merge Management
Delivery Report, delivery boy wise daily collection with delivery time management
All kinds of billing link with LMS/OMS with CRM Management
SMS/Email Facility
KOT once screen display option
Touch panel/ normal panel billing option
Split Bill/ KOT Transfer Management
Cash Drawer/Magnetic Barcode Reader supported

Bar and Lounge

Restaurant Billing (like dining / take away / packing and self service)
KOT and BOT Management (multiple KOT support)
NC Billing Management
Table transfer / Merge Management
Delivery Report, delivery boy wise daily collection with delivery time management
All kinds of billing link with LMS/OMS with CRM Management
SMS/Email Facility
KOT once screen display option
Touch panel/ normal panel billing option
Split Bill/ KOT Transfer Management
Cash Drawer/Magnetic Barcode Reader supported

Recipe Management

Recipe Management
Food Costing Management
Item Consumption Management
Recipe Stock
Recipe Department wise Stock Report
Recipe Live Costing Report
F N B Controller Report

Mini Bar

Mini Bar Stock Management
Room Service Billing
Room NC Billing
Room Bill Transfer another room
Corporate guest/ Auto discount management
KOT Management
Billing Post in room folio
SMS/Email Facility
Tablet ordering system integrated
Split Bill/KOT transfer management

Banquet and Catering

Banquet Booking with purchase management
Banquet Advance Payment received
Paid Up (Refund) Payment
Banquet Sales register
Banquet Booking Calendar
Banquet Function Diary
Complaint Management
Requisition Management
Manage multiple banquet and conference booking
FP(Function Prospected) generate
FP linked/unlinked option
Various kinds of reports related to module
Banquet booking FP wise cost management
Vendor management
Banquet liquide billing management

SPA

SPA Billing
Room transfer / Merge Management
SMS/Email Facility
Touch panel/ normal panel billing option
Split Bill Management
NC Billing Management
Home service facility management
All kinds of billing link with LMS/OMS with CRM Management
Cash Drawer/Magnetic Barcode Reader supported

LMS/OMS

Dynamic onsite action tracking
Customizable rewards
Integrated online checkout redemption
Integrated coupon system
Native in-store support
Comprehensive reporting and analysis
Loyalty point system for staff and customer
Cash back and wallet system
Data security and low cost

Service Billing

Hotel Laundry and guest laundry management
Laundry vendor management
Loss and found item management
Consumption inventory management
Room attendant\checklist
Service Bill management, create multiple services
Service bill give option different services with different team wise billing with category and item wise

Room Service

Room Service Billing
Room NC Billing
Room Bill Transfer another room
Corporate guest/ Auto discount management
KOT Management
Billing Post in room folio
SMS/Email Facility
Tablet ordering system integrated
Split Bill/KOT transfer management

HouseKeeping

PAX Verification
Housekeeping Complaint Management
Housekeeping billing management link laundry and mini bar billing
Hours keeping inventory management
Room inventory eminiting and mini bar stock
Room block and status management
Room clean up and room laundry management

MMS Store (Inventory)

Purchase Requisition
PO (Purchase Order) Management
Vendor wise rate
Set indent management
Purchase Management
Issue department and retence wise
Edit/view purchase/issue
Item wastage management
Department wise stock management
Vendor payment management
All related reports
Barcode purchase management
Minimum stock/ non moving item and expire date item management

Maintenance

Maintenance Master
Maintenance Transaction
Maintenance Report>
Maintenance Complaint Box
Maintenance Complaint Box Details
I.T. Complaint Box
I.T. Complaint Box Report
Maintenance Requisition

Accounts

Add New Ledger
Add New Group
Edit Ledger
Outstanding Collection(Agent/Firm)
Edit Outstanding Collection
Edit Outstanding Transfer Account
Commision Paid (Agent / firm / staff)
Edit Commission paid
Bill Hold Settlement
Account Budget Entry
Cheque Bounce Details
Voucher Entry
Card Re-Collection Entry
Export Xml FNB
Ledger Discount Setting
Item Ledger Head Linking
Accounts Complaint Box
Accounts Requisition
Payment Statement

Booking Engine

Reservation With Online Booking
Payment Confirmation SMS OR Email
Automatic Reservation Confirmation SMS or EMAIL
Booking Details
Payment Cancellation
Cancellation Payment Details
Commission free online booking
Multi property support
Fully plug in for your website
Mobile Support
PMS Integration
Receive guest reviews and feedback
Reply to customer comments

CRS (Central Reservation System)

Single and Multiple Property Management
Direct Booking through website with Payment Gateway Integrated
Direct Booking Management for Single or Multiple Property
Cancel Booking and Confirm Booking with SMS and Email Send for Confirmation and Cancelation
Also Guest Database Integrated With PMS

True Viewer

Summarized Dashboard
Property detailed report management
Process data efficiently
Variety of data presentation
Enables interactivity in reports
Easy management of crystal report
Refresh reports to view current data from your live database

Channel Manager (OTA)

Contract facilitation with new OTA
Ability to connect with as many channels
Connectivity with OTA as well as PMS
Capability to change prices based on allocation change
Promotion management
Support multiple users and properties
24X7 customer support
Tax customization per channel

Review Feedback Management

Designed for Customer & Employee Feedback
Multi-Chain, Location Management
Multilingual Feedbacks & Surveys
Real-time online reports
Survey email invites
Converts unhappy customers to promoters with a real-time incident management module
Working in android app

HR

A 360-Degree overview of your employees and their skills
Efficient recruiting
End to end workforce management
Enhanced collaboration
Accurate evaluation and appreciation
Payroll management
Employee scheduling
Time tracking and attendance management
Analytics and reporting
Customization and scalability
Reliable support and easy to use